Product Management Services

Unlock Product Success for Your Whole Team

ProdPad is built for product people, by product people.
We support all our customers in using ProdPad to support product processes, no matter the size of your team.

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All our customers benefit from

Expert product support
Customer community on Slack
Help Center with implementation and product resources
Opportunity to share feedback and take part in our user research

For bigger teams on our Enterprise plans

We can provide more one-to-one support as required, including:

Kick-off with the core user group for ProdPad overview, key decisions on setup & next steps for rollout
Onboarding session(s) with the wider group of users where we will do a joint session to introduce ProdPad and how it will support your product processes
Quarterly review sessions with the team to discuss best practices, feedback, and upcoming ProdPad improvements

For customers on our Enterprise plan, we can work with your team to develop terms of service that work for you, from custom payment methods to custom contracts and detailed security assessments.

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Our Process

During the stages of your ProdPad journey the following support and services are available

Evaluation
Process review
Configuration
Rollout
Continued Success

Standard Services
1. 1. Evaluation
  - Evaluate support for your process
2. 2. Process review
  - Implementation Guide
  - Roadmap Clinic
3. 3. Configuration
  - Help Center materials
4. 4. Rollout
  - Team walkthroughs
5. 5. Continued Success
  - Health checks
Expert Services
1. 1. Evaluation
  - Agree scope of implementation support
2. 2. Process review
  - Rollout planning
  - Project team training
  - Kick off meeting
3. 3. Configuration
  - Regular checkpoints
4. 4. Rollout
  - Training resources
  - User training
  - Regular checkpoints
5. 5. Continued Success
  - Training as needed
  - Retrospective
  - Regular checkpoints