Intercom

Intercom Feedback Integration

Your customer-facing teams regularly hear about the problems being faced by your users, but those insights don’t always make it to the ears of the product team. Each one of those insights is a potential opportunity for product improvement, it’s essential that they are part of the mix when the product team is deciding what to focus on next.

Don’t worry, ProdPad is here to help! ProdPad’s Intercom integration allows customer feedback to flow directly to the product team so that they can identify the opportunities that are most likely to lead to product success.

Make sure you know what your customer teams are hearing

Increase your understanding of what your customer-facing teams are hearing by automatically pushing customer feedback into ProdPad when it’s flagged as feedback in Intercom.

Keep your customer contact details up to date

Align contacts and companies between Intercom and ProdPad. Give the product team as many opportunities for product discovery as possible by ensuring they have the most up-to-date contact information for their important research activities.

Import Existing Feedback

Start spotting the biggest opportunities straight away by pulling historic data from Intercom into ProdPad’s customer feedback module. Use ProdPad’s smart AI assistance to analyze feedback and identify themes for further investigation and use market insights to validate your product teams ideas.