Feedback Training for Customer-facing Teams
Download a ready-made slide deck to help your teammates get truly useful feedback from customers
Train your internal stakeholders to capture top quality customer feedback with this editable slide deck
Why you need this template
Are you fed up of getting feature requests sent to you from your Sales and Customer Teams? Do you wish they would dig deeper and find out why the customer thinks they need that feature? If so, then we have the solution.
Download our ready-made slide deck and deliver a full session of training to your customer-facing colleagues that will help them understand why you need them to delve into the user feedback their customers give them and exactly how to do it.
Use this slide deck to show your internal stakeholders…
- Why you need the best quality customer feedback possible
- How delving deeper will make their jobs easier and more enjoyable
- Exactly what useful product feedback looks like
- What questions to ask to undercover the most useful insights
- Examples of useful feedback
- How to speak to the product roadmap with their customers
About the author
Janna Bastow is co-founder and CEO of ProdPad, software that helps product managers plan and deliver better products. Janna has organized ProductTank events worldwide and is a founder of Mind The Product, a global community of product managers. She likes to inspire great product conversations by asking: “What problem are you trying to solve?”